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SupportCenter Plus
SupportCenter Plus is a comprehensive customer support and help desk solution that helps organizations manage customer requests, incidents, and support operations efficiently. Provided by Prodata as the exclusive distributor of ManageEngine solutions in Indonesia, SupportCenter Plus is available on-premises and in the cloud to deliver fast, consistent, and high-quality customer service.
Industry-Recognized Customer Support Solution
Trusted by organizations worldwide, SupportCenter Plus is recognized for its reliability and strong customer service management capabilities.
All-in-One Customer Support & Help Desk Platform
SupportCenter Plus centralizes customer ticketing, SLA management, automation, and reporting into one unified platform. It enables support teams to resolve issues faster, improve customer satisfaction, and streamline support workflows.
Explore below to see what’s included, how SupportCenter Plus can help your organization, and the key features that make it a trusted customer support platform.
- Ticket Management
- SLA & Escalation Management
- Automation & Workflow Rules
- Knowledge Base
- Self-Service Portal
- Reports & Dashboards
- Improve response and resolution times
- Deliver consistent customer support
- Automate repetitive support tasks
- Increase customer satisfaction
- Gain visibility into support performance
- Multi-channel ticketing (email, portal, phone)
- SLA tracking & escalation
- Workflow automation
- Knowledge base management
- Custom reports & dashboards
- Role-based access control