ServiceDesk Plus is an AI-powered IT Service Management (ITSM) and Enterprise Service Management solution that unifies IT Service Desk, IT Asset Management (ITAM), and CMDB into a single, centralized platform. Designed to help organizations improve service delivery, automate IT workflows, and strengthen IT governance, ServiceDesk Plus is available both on-premises and in the cloud for scalable, secure, and enterprise-ready deployment.
ServiceDesk Plus
In Indonesia, ServiceDesk Plus is officially delivered by Prodata Sistem Teknologi – Exclusive ManageEngine Distributor Indonesia, providing certified implementation, consultation, integration services, and dedicated local technical support to ensure optimal ITSM performance and compliance.
Award-Winning ITSM Solution
ServiceDesk Plus is a globally recognized IT service desk and ITSM software, trusted by enterprises worldwide for innovation and service excellence.
ManageEngine recognized in the 2025 Gartner® Magic Quadrant™ for Artificial Intelligence Applications in IT Service Management.
A Leader in the IDC MarketScape:
Worldwide ITSM Software 2024
ManageEngine was recognized in the Conversational AI Platforms For Employee Services Landscape, Q1 2024.
ServiceDesk Plus has been PinkVERIFY™ certified by Pink Elephant for ten ITSM processes
All-in-One IT Service Management & Help Desk Platform
ServiceDesk Plus connects people, processes, and technology through a comprehensive IT help desk software platform. Organizations can reduce IT downtime, streamline incident and change management, automate service workflows, and enhance user experience with intelligent automation and AI-driven capabilities.
With support from Prodata Sistem Teknologi, businesses in Indonesia gain access to end-to-end ITSM implementation, customization, training, and enterprise-grade technical support.
Explore below to discover how ServiceDesk Plus can optimize your IT operations and digital transformation strategy.
- ITIL-ready ITSM features
- Incident, Problem & Change Management
- Integrated IT Asset Management (ITAM)
- Configuration Management Database (CMDB)
- Smart automation & AI-powered workflows
- Advanced reporting & analytics dashboard
- Codeless customization platform
- Cloud and on-premises deployment
ServiceDesk Plus helps organizations modernize and optimize their IT Service Management (ITSM) processes with automation, visibility, and control across the entire IT lifecycle.
- Improve IT service delivery and reduce downtime
- Streamline incident, problem, and change management
- Automate repetitive IT service desk tasks
- Strengthen IT governance and compliance
- Gain real-time visibility into IT assets and configurations
- Enhance end-user experience with a self-service portal
- Accelerate digital transformation with AI-powered ITSM
- Align IT operations with business objectives
ServiceDesk Plus delivers enterprise-grade IT help desk software and ITSM capabilities in one unified platform:
- Incident Management with automated ticket routing
- Problem Management with root cause analysis
- Change Management with risk assessment & approvals
- IT Asset Management (ITAM) for full asset lifecycle tracking
- Configuration Management Database (CMDB)
- Service Catalog for standardized service requests
- AI-powered automation and smart workflows
- Advanced reporting & IT analytics dashboard
- Self-service portal & knowledge base
- Project management for IT initiatives
- Seamless integration with other IT management tools
- Cloud and on-premises deployment options
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