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IT Service Management (ITSM)

IT Service Management (ITSM) involves structuring and overseeing IT services to meet business needs efficiently. It uses frameworks like ITIL or COBIT to manage, enhance, and align IT services with company and user requirements. This approach encompasses service, change, and asset management alongside ongoing monitoring and improvement, ensuring IT services support business goals while prioritizing a positive user experience.

Prodata is a ManageEngine Distributor in Indonesia , one of the best IT solutions that every IT needs is IT service management (ITSM). ITSM is the process of designing, delivering, managing, and improving the IT services an organization provides to its end users. ITSM is focused on aligning IT processes and services with business objectives to help an organization grow.

ITSM ensures that incident management, service requests, problem management , change management , and IT asset management in addition to other aspects of IT services are managed in a streamlined way.

Here’s how IT Service Management (ITSM) solutions have helped other organizations

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