IT Help Desk Management Software
Prodata is a manageengine distributor in Indonesia, one of the best product solutions for IT needs is ManageEngine ServiceDesk Plus. ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.
Features and Benefits
Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
Streamline planning, approval, and implementation with automated workflows.
Showcase IT services that are available to end users and give IT a new face. Create and publish a service catalog with custom service-level agreements (SLAs) and multi-stage approvals.
Generate more than 150 built-in, custom, query, and flash reports pertaining to various IT help desk modules including requests, problems, changes, assets, surveys, contracts, and purchases.
Facilitate easy request creation, use automated notifications to keep end users informed on ticket progress and approvals, and make company-wide announcements on outages
Publish a knowledge base to help end users solve repeat incidents on their own and deflect tickets away from the IT help desk.
Auto-assign tickets based on technician availability, using either a round-robin or load-balancing method to cover every ticket.
Discover and maintain an IT asset inventory with efficient auto-discovery
Best practice ITSM capabilities designed for your IT help desk
Reduce outages, improve agent productivity, meet SLAs, and manage the complete lifecycle of your IT tickets.
Classify, analyze, and take problems to closure. Analyze the root cause and reduce repeat incidents in your IT.
Streamline planning, approval, and implementation with automated work flows. Ensure that there are no more unauthorized or failed changes.
Create and publish your service catalog with custom service level agreements (SLAs) and multi-stage approvals. Ensure better end user satisfaction and better visibility for IT.
Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making.
Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.
Use canned and custom reports to gain the right insights. Monitor the health of your IT help desk performance using real-time and customizable dashboards.
Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and active directory. Get what you always wanted – 360-degree visibility of your IT!
Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
Plan Benefits
Product Video
Solution Shorts
Webinar videos
Enterprise service management
Design, automate, deliver, and manage IT and business services.
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